Front Office Supervisor Filled

This position has been filled. Current openings are on the Divi Resorts employer profile.

Covers Front Desk, Bell Services and PBX on each shift. You will supervise daily tasks according to the SOP manual, from arrivals and billing to key and bank controls, respond urgently to guest needs, and handle staff scheduling and administration.

What the job involves

• Organize and execute tasks as outlined in the Standard Operating Procedures manual for Front Desk, Bell Services and PBX
• Supervise daily front office tasks, including employee training, arrivals and departures, billing and inquiries, miscellaneous charges, file and folio administration, room discrepancy reports, card and key controls and bank audits
• Actively supervise all front office, back office, bell services and PBX tasks
• Respond with urgency to guest inquiries and requests, displaying a pleasant, well-groomed and helpful demeanor
• Assist with administrative and HR tasks for staff, including schedules, sick leave forms, vacation planning and attendance records
• Maintain professional, courteous relations with resort staff, industry colleagues and vendors
• Participate in cross-training programs
• Hold the monthly departmental meeting and attend the weekly department heads meeting in the absence of a manager or on request
• Be familiar with the property’s fire and emergency program

Requirements

• MAVO diploma or equivalent with 2 years of experience in a similar position
• Fluent in English, Papiamento, Spanish and Dutch
• Able to work different shifts
• Must hold a Dutch passport or a valid work permit
• Excellent communication and leadership skills
• Service Oriented

Benefits stated in this listing

• Life and Disability Insurance
• Full Attendance and Year-End Bonus
• Vacation Savings Plan
• Dental and Vision Insurance
• Training and Education Allowance