Housekeeping Supervisor

Company Snapshot

Divi Resorts Aruba is an established collection of beachfront resort properties on Eagle Beach, known for warm Caribbean hospitality. Divi Resorts offers a structured, dependable workplace where team members can build a stable, long-term career.

Position Highlights

Housekeeping Supervisor. Leading a team of room attendants on each shift, your core purpose is to make sure every room and public area meets the hotel's quality standards. You will assign and monitor staff, inspect rooms, VIP rooms and public areas, train and coach attendants, follow up on maintenance and manage linen, keys and lost and found.

Key Responsibilities

• Monitor staff attendance, hand out radios, keys and assignments, and monitor lunch breaks and attendants' sheets
• Inspect all completed, vacant, check-out and VIP rooms using the inspection list, ensuring clean rooms meet the hotel's quality standards and reporting check-out rooms to the Front Desk in time
• Prioritize early arrivals and VIP rooms, coordinating departures and check-outs with room attendants
• Monitor Do Not Disturb rooms following hotel procedures and report discrepancies at once
• Check room attendants' carts, cleaning supplies, and linen and supply closets for maintenance, cleanliness and stock
• Report maintenance problems on work orders and follow up, including equipment maintenance and room repairs
• Guide, motivate and train attendants: weekly standard training, orientation and on-the-job training, spot checks, and fair, equal coaching and counseling
• Inspect offices, the Hospitality room, public areas, restrooms, restaurants and the pool area for cleanliness, maintenance and stock
• Count and log clean and dirty linen, check incoming and outgoing laundry, and take the monthly linen inventory
• Secure lost and found items, log all keys, and report undesirable visitors to security and handle injuries according to hotel procedures
• Turn in completed inspection sheets daily and communicate continuously with the Assistant Housekeeper/Housekeeper, filling in to complete the job when short-staffed

Requirements, Skills & Traits

Requirements:

High school diploma (EPB/MAVO as a minimum). At least two years of housekeeping experience with demonstrable knowledge of housekeeping operations. Supervisory training. Can understand and speak English, Spanish and Papiamento. Must hold a Dutch passport or a valid work permit.

Core Skills:

Housekeeping operations and room inspection standards. Staff scheduling, training and quality control. Linen and supply inventory. Maintenance follow-up and key control.

Soft Skills:

Good leadership and communication skills. Motivates and coaches staff fairly, and anticipates guest needs.

Success Metrics

Rooms and public areas consistently pass inspection, VIP and early-arrival rooms are ready on time, attendants are trained and supported, and linen, keys and maintenance issues are tracked and resolved.

Benefits

• Life and Disability Insurance
• Full Attendance and Year-End Bonus
• Vacation Savings Plan
• Dental and Vision Insurance
• Training and Education, or Course, Allowance

Employment Culture & Growth

At Divi Resorts Aruba, the housekeeping team shapes the comfort of every guest's stay. This supervisory role offers leadership responsibility within an established resort group, with a training and education allowance that supports your continued growth.

How To Apply

Send your Cover Letter and CV to email recruiter@megaresorts.com or pass by the HR Office located at the Tamarijn Beach Resort