Banquets Coordinator Filled

This position has been filled. Current openings are on the Divi Resorts employer profile.

You will advise clients on facilities, menus, beverages and set-up, manage bookings, coordinate departments and staff, and keep costs and administration on target.

What the job involves

• Discuss each function with the client, show the available facilities and advise on menus, beverages, table plans, entertainment and table appointments such as flowers
• Confirm facility availability, monitor provisional and confirmed bookings to prevent double bookings, and confirm all details to the guest in writing
• Update the status board and advise all departments once a function is confirmed, using a checklist so nothing is forgotten, such as covers and where to assemble and serve
• Liaise with the client a few days before the function to confirm numbers and inform the relevant department heads
• Plan and cost menus within budgetary limits, and ensure food and liquor costs and profit margins stay at agreed levels
• Compile duty rosters with enough experienced permanent and casual waiting staff
• Ensure function and conference rooms are clean, with stationery, equipment and audio systems in place and working, and refreshments served and replenished on time
• Be available to conference organizers throughout, and greet the host and circulate during functions to handle any problem or complaint
• Complete administrative work on time, follow cash-up and banking procedures, and keep staff records in line with company and statutory requirements
• Provide accurate billing information to the accounts department, and give feedback on guest letters and comments
• Identify and act on new business opportunities, and achieve or exceed budgeted targets

Requirements

• High school diploma or MBO diploma with 5 years of experience in a relevant position
• Fluent in English, Papiamento, Spanish and Dutch
• Knowledge of F&B operations
• Must hold a Dutch passport or a valid work permit
• Good Computer skills
• Strong leadership skills
• Good communication skills
• Service oriented and Team Player
• Has great suggestive (up)selling skills
• Ability to understand guest inquiries and provide responses promptly and correctly
• Ability to handle complaints and issues in a calm and courteous manner

Preferred

• Supervisory training is a plus

Benefits stated in this listing

• Life and Disability Insurance
• Full Attendance and Year-End Bonus
• Vacation Savings Plan
• Dental and Vision Insurance
• Training and Course Allowance