Front Office Agent

Company Snapshot

Divi Resorts is a prominent hospitality provider in Aruba, dedicated to delivering a seamless and welcoming experience for all guests. We foster a stable, professional, and service-oriented environment where team members are valued and supported in their career development.

Position Highlights

As a Front Office Agent you will be the welcoming face and first point of contact for our guests. In this dynamic role, you will expertly manage arrivals and departures, handle guest inquiries and requests, and maintain accurate room and billing records to ensure a flawlessly executed stay.

Key Responsibilities

• Monitor room availability, process check-ins and check-outs, and manage walk-in guests efficiently.
• Provide guests with accurate facility orientations, issue safety deposit boxes, and arrange bell services.
• Address guest complaints professionally, accommodate special needs, and process room or rate change requests.
• Manage cashiering duties including processing miscellaneous charges, handling currency exchanges, and balancing the cashier’s report.
• Pre-register VIPs, verify complimentary room requests, and review arrival reports to block special requests.

Requirements, Skills & Traits

Requirements

An EPB or MAVO Diploma is required, and previous experience in a similar role is preferred but not strictly necessary. Candidates must hold a valid Dutch Passport or a valid work permit to apply. Full professional fluency in English, Spanish, and Dutch is essential to communicate effectively with our international guests.

Core Skills

Candidates must possess strong capabilities in seamless check-in, check-out, and guest registration procedures. Additionally, expertise in cashiering, bank securement, and daily report balancing is required. A solid foundation in front desk operations and facility orientation is essential, supported by great computer skills for reservation management and billing.

Soft Skills

The ideal candidate is highly service-oriented and maintains a professional demeanor at all times. We are seeking a responsive and solution-driven individual who handles guest complaints professionally and courteously. Furthermore, adaptability to working different shifts is required to support continuous resort operations.

Success Metrics

Excellence in this role is demonstrated by high guest satisfaction, minimal wait times at the front desk, and highly accurate cashiering and registration records. Success is measured by your proactive approach to resolving guest issues swiftly and maintaining a welcoming, organized, and professional reception environment.