Front Office Agent/Operator
Job overview
You will register guests, handle VIPs, packages and special requests, manage room and rate changes, process cashiering and check-outs, and resolve complaints courteously.
What the job involves
- Monitor the red flag report for guest complaints, comments or problems within 20 minutes, and monitor room availability and house count
- Check in guests and walk-ins according to hotel procedures: locate and review reservations, check vouchers, register guests and file registration cards
- Give guests correct orientation to hotel facilities and services, and arrange bell services for check-ins and check-outs
- Handle VIPs, repeat guests, special packages and complimentary rooms according to set rules, and accommodate disabled guests according to their needs
- Handle rate changes and room change requests to the guest’s satisfaction, separating room/tax and incidental accounts
- Handle all guest complaints professionally and courteously, and ask guests for feedback on their stay
- Issue safety deposit boxes and monitor the bell stand telephone
- Handle cashiering: contract and floating banks, making change, cashing traveler’s and personal checks, miscellaneous charges and paid-outs, cashier’s report and drop envelope
- Check out guests according to standards, including late charges, folio review, disputed charges, account settlement and key collection, and handle charges after departure
- Review the next day’s arrival report, block rooms, and pre-register VIPs and special requests
Requirements
- EPB or MAVO diploma
- Fluent in English, Spanish and Dutch
- Great computer skills
- Able to work different shifts
- Must hold a Dutch passport or a valid work permit
- Service oriented
Preferred
- Experience preferred but not required
Benefits stated in this listing
- Life and Disability Insurance
- Full Attendance and Year-End Bonus
- Vacation Savings Plan
- Dental and Vision Insurance
- Training and Education Allowance
How to apply
Send a cover letter and CV to recruiter@megaresorts.com, or hand them in at the HR office at the Tamarijn Aruba All Inclusive.
More about the employer: Divi Resorts on Aruba Jobs.
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Know the role before you apply
What the skills in this listing mean, and guides connected to them.
Understand the skill
Cash Handling
Taking, counting and reconciling cash without errors.
Why this is shown: Required for this job
Open the skill guide- Understand the skill Front Desk & Guest Services The first and last impression of a stay: front desk and guest services. Why this is shown: Required for this job
- Understand the skill Multilingual Communication Working across Papiamento, English, Dutch and Spanish. Why this is shown: Required for this job