Front Office Agent/Operator
Job overview
Company Snapshot
Divi Resorts Aruba is an established collection of beachfront resort properties on Eagle Beach, known for warm Caribbean hospitality. Divi Resorts offers a structured, dependable workplace where team members can build a stable, long-term career.
Position Highlights
Front Office Agent/Operator. At the heart of the Front Desk, your core purpose is to give every guest an accurate, efficient and welcoming check-in, stay and check-out. You will register guests, handle VIPs, packages and special requests, manage room and rate changes, process cashiering and check-outs, and resolve complaints courteously.
Key Responsibilities
- Monitor the red flag report for guest complaints, comments or problems within 20 minutes, and monitor room availability and house count
- Check in guests and walk-ins according to hotel procedures: locate and review reservations, check vouchers, register guests and file registration cards
- Give guests correct orientation to hotel facilities and services, and arrange bell services for check-ins and check-outs
- Handle VIPs, repeat guests, special packages and complimentary rooms according to set rules, and accommodate disabled guests according to their needs
- Handle rate changes and room change requests to the guest's satisfaction, separating room/tax and incidental accounts
- Handle all guest complaints professionally and courteously, and ask guests for feedback on their stay
- Issue safety deposit boxes and monitor the bell stand telephone
- Handle cashiering: contract and floating banks, making change, cashing traveler's and personal checks, miscellaneous charges and paid-outs, cashier's report and drop envelope
- Check out guests according to standards, including late charges, folio review, disputed charges, account settlement and key collection, and handle charges after departure
- Review the next day's arrival report, block rooms, and pre-register VIPs and special requests
Requirements, Skills & Traits
Requirements:
EPB or MAVO diploma. Experience preferred but not required. Fluent in English, Spanish and Dutch. Great computer skills. Able to work different shifts. Must hold a Dutch passport or a valid work permit.
Core Skills:
Check-in, check-out and reservation procedures. Front Desk cashiering and account handling. VIP and special request handling. Great computer skills.
Soft Skills:
Service oriented and courteous, especially when resolving complaints. Flexible about shifts and attentive to detail.
Success Metrics
Check-ins and check-outs are fast and accurate, accounts and cashier reports balance, VIPs and special requests are prepared in advance, and guest complaints are resolved to their satisfaction.
Benefits
- Life and Disability Insurance
- Full Attendance and Year-End Bonus
- Vacation Savings Plan
- Dental and Vision Insurance
- Training and Education, or Course, Allowance
Employment Culture & Growth
At Divi Resorts Aruba, the Front Office team welcomes guests and supports them throughout their stay. This role offers structured, guest-facing work within an established resort group, with a training and education allowance that supports your development.
How To Apply
Send your Cover Letter and CV to email recruiter@megaresorts.com or pass by the HR Office located at the Tamarijn Beach Resort
Benefits
- Compensation & Financial Benefits Competitive pay, bonuses, pension, or other financial benefits.
- Growth & Development Career progression, training, mentoring, or professional development.
- Health & Wellness Health coverage, wellness support, or related employee programs.
- Time Off Paid vacation, public holidays, personal leave, or wellness days.
- Workplace Perks Staff discounts, meals, transport, or other workplace extras.
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