Front Desk Agent

Company Snapshot

Playa Linda Beach Resort is a premier vacation ownership resort on the shores of Palm Beach, Aruba, known for its “home away from home” philosophy, consistent service and a loyal international community of members and guests.

Position Highlights

Front Desk Agent. Your core purpose is to accommodate hotel guests efficiently, courteously and professionally in all Front Office matters, from check-in to settling the guest account at check-out. Playa Linda Beach Resort is looking for candidates who are organized and detail-oriented. You report to the Front Office Manager and/or the Front Desk Assistant Manager.

Key Responsibilities

• Greet, check in and check out guests, register guests for BBQ and tennis court services and for Member’s Lounge use, and accommodate special requests whenever possible.
• Follow credit, check-cashing and cash-handling procedures, post charges to guest accounts, process paid-outs and transfer balances with approval.
• Track room status in the property system and coordinate with Housekeeping on check-outs, late check-outs, early check-ins, special requests and day-use rooms.
• Answer inquiries about hotel services, shopping, dining, entertainment and directions, and relieve limited concierge services on weekends.
• Know room locations, room types, rates, packages and discounts, and handle same-day and after-hours reservations within policy.
• Answer the telephone with proper Front Office etiquette and log guest requests, complaints and inquiries daily.
• Balance the shift’s cash against the cash report and witness the end-of-shift hotel bank with the manager.
• Communicate with the night audit team and the manager on duty, and report unusual occurrences, incidents and requests immediately.
• Keep the Front Desk area clean and neat, and follow the resort’s safety, emergency and green policies.

Requirements, Skills & Traits

Requirements:

EPI degree in hospitality. One year of experience in a similar position is desirable. Long periods of standing and walking, a clean, well-groomed appearance and the proper uniform are part of the role.

Core Skills:

Able to read, write, speak and understand English, Spanish, Dutch and Papiamento, and to communicate effectively verbally and in writing. Knowledge of cash handling, credit and check-cashing procedures and safety procedures. Suggestive selling of rooms and hotel services. Microsoft Word and Excel.

Soft Skills:

Excellent customer service, a pleasant voice, good listening and a professional approach to resolving incidents. Motivated, self-confident, flexible and a good team player who works well with different people and cultures, is punctual and performs well under pressure.

Success Metrics

Guests are registered and settled accurately, cash balances reconcile at the end of every shift, requests and inquiries are logged and handled promptly, and Front Office, Housekeeping and night audit hand over smoothly.

Benefits

• Competitive salary
• Career growth opportunities
• Life, Health, Dental & Vision Insurance
• 40 hours per week

Employment Culture & Growth

A full-time role within the Front Office team at Playa Linda Beach Resort, with career growth opportunities in a service-focused, team-oriented resort environment.

How To Apply

Please send your motivational letter along with your resume to humanresources@playalinda.com. Deadline to apply: November 30, 2026.