Rooms Controller Filled

Company Snapshot

Divi Resorts Aruba is an established collection of beachfront resort properties on Eagle Beach, known for warm Caribbean hospitality. Divi Resorts offers a structured, dependable workplace where team members can build a stable, long-term career.

Position Highlights

Rooms Controller. Sitting between Reservations, Front Office and Housekeeping, your core purpose is to keep room inventory accurate and every arrival matched to the right room. You will block rooms before arrival, check group blocks, coordinate rooms not ready during heavy occupancy, keep departments informed on room status, rates and promotions, and prepare daily reports.

Key Responsibilities

• Demonstrate and promote quality awareness within the Front Office team
• Block all rooms prior to arrival and maintain accurate inventory availability
• Coordinate rooms not ready with the Front Office during periods of heavy occupancy
• Assist with wholesale and group reservations, checking group blocks for availability and contracted room assignments
• Keep all departments informed of room statuses and ensure reservations are in the system
• Support smooth Front Office and Housekeeping operations, working closely with the Engineering Department
• Prepare and deliver daily reports to the rooms department on time
• Keep Front Desk colleagues updated on hotel promotions, rates, packages and discounts
• Work closely with the North Carolina central reservations team
• Maintain professional relationships with competitor hotels, business partners and other organizations
• Assist as hotel phone operator for the Front Desk

Requirements, Skills & Traits

Requirements:

High school/MBO diploma or equivalent with 2 years of experience in a similar position. Previous experience in a high customer contact environment and 1–2 years of general office duties. Fluent in English, Papiamento, Spanish and Dutch. Must hold a Dutch passport or a valid work permit.

Core Skills:

Room blocking and inventory control. Group and wholesale reservations. Knowledge of software such as IQ Trac and IQ ware. Excel, Microsoft Office and related systems.

Soft Skills:

Excellent communication and leadership skills. Service oriented and cooperative across departments.

Success Metrics

Rooms are blocked accurately before arrival, group contracts are honored, departments always know room status, and daily reports are delivered on time.

Benefits

• Life and Disability Insurance
• Full Attendance and Year-End Bonus
• Vacation Savings Plan
• Dental and Vision Insurance
• Training and Course Allowance

Employment Culture & Growth

At Divi Resorts Aruba, the rooms division works as one team to give every guest the right room at the right time. This role offers central, cross-departmental responsibility within an established resort group, with a training and course allowance that supports your development.

How To Apply

Send your Cover Letter and CV to email recruiter@megaresorts.com or pass by the HR Office located at the Tamarijn Beach Resort