Rooms Controller Filled

This position has been filled. Current openings are on the Divi Resorts employer profile.

You will block rooms before arrival, check group blocks, coordinate rooms not ready during heavy occupancy, keep departments informed on room status, rates and promotions, and prepare daily reports.

What the job involves

• Demonstrate and promote quality awareness within the Front Office team
• Block all rooms prior to arrival and maintain accurate inventory availability
• Coordinate rooms not ready with the Front Office during periods of heavy occupancy
• Assist with wholesale and group reservations, checking group blocks for availability and contracted room assignments
• Keep all departments informed of room statuses and ensure reservations are in the system
• Support smooth Front Office and Housekeeping operations, working closely with the Engineering Department
• Prepare and deliver daily reports to the rooms department on time
• Keep Front Desk colleagues updated on hotel promotions, rates, packages and discounts
• Work closely with the North Carolina central reservations team
• Maintain professional relationships with competitor hotels, business partners and other organizations
• Assist as hotel phone operator for the Front Desk

Requirements

• High school/MBO diploma or equivalent with 2 years of experience in a similar position
• Previous experience in a high customer contact environment and 1–2 years of general office duties
• Fluent in English, Papiamento, Spanish and Dutch
• Must hold a Dutch passport or a valid work permit
• Knowledge of software such as IQ Trac and IQ ware
• Excel, Microsoft Office and related systems
• Excellent communication and leadership skills
• Service Oriented with previous experience in a high customer contact environment

Benefits stated in this listing

• Life and Disability Insurance
• Full Attendance and Year-End Bonus
• Vacation Savings Plan
• Dental and Vision Insurance
• Training and Course Allowance