Guest Service Representative Filled
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Job overview
Company Snapshot
Divi Resorts Aruba is an established collection of beachfront resort properties on Eagle Beach, known for warm Caribbean hospitality. Divi Resorts offers a structured, dependable workplace where team members can build a stable, long-term career.
Position Highlights
Guest Service Representative. Working at the Front Desk of Divi & Tamarijn Aruba All Inclusives, your core purpose is to combine warm, efficient guest service with accurate administration and cashiering. You will welcome and assist guests, handle check-ins, check-outs and payments, keep financial records, verify receipts and reconcile accounts to support daily operations.
Key Responsibilities
- Welcome guests and handle check-ins and check-outs efficiently and courteously
- Respond to guest inquiries and requests, providing accurate information about resort services and facilities
- Process guest payments and handle cashiering duties according to procedures
- Accurately maintain financial records related to Front Desk transactions
- Verify receipts and supporting documents
- Reconcile guest and cashier accounts, and report any discrepancies
- Carry out administrative tasks that support daily Front Office operations
- Coordinate with other departments to meet guest needs promptly
Requirements, Skills & Traits
Requirements:
Front desk experience. Must hold a Dutch passport or a valid work permit.
Core Skills:
Front Desk operations, including check-in and check-out. Cashiering and payment processing. Maintaining financial records, verifying receipts and reconciling accounts. Administrative support.
Soft Skills:
Service oriented, friendly and professional with guests. Accurate and organized with figures and records.
Success Metrics
Guests receive efficient, friendly service at arrival, during their stay and at departure, cash and payments balance, receipts are verified, and accounts reconcile without discrepancies.
Benefits
- Life and Disability Insurance
- Full Attendance and Year-End Bonus
- Vacation Savings Plan
- Dental and Vision Insurance
- Training and Course Allowance
Employment Culture & Growth
At Divi & Tamarijn Aruba All Inclusives, the Front Office team welcomes guests and supports them throughout their stay. This role combines guest service with financial accuracy within an established resort group, with a training and course allowance that supports your development.
How To Apply
Send your Cover Letter and CV to email recruiter@megaresorts.com or pass by the HR Office located at the Tamarijn Beach Resort
Benefits
- Compensation & Financial Benefits Competitive pay, bonuses, pension, or other financial benefits.
- Growth & Development Career progression, training, mentoring, or professional development.
- Health & Wellness Health coverage, wellness support, or related employee programs.
- Time Off Paid vacation, public holidays, personal leave, or wellness days.
- Workplace Perks Staff discounts, meals, transport, or other workplace extras.
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