Front Office Agent

Company Snapshot

Costa Linda Beach Resort is a premier vacation destination located on the pristine shores of Eagle Beach. Known for its world-class service and family-friendly atmosphere, we provide a stable and professional environment focused on long-term guest satisfaction and community growth. As a respected pillar of the Aruban hospitality landscape, we prioritize quality, warmth, and the professional development of our dedicated team of associates.

Position Highlights

Front Office Agent. As the primary point of contact for our guests, you represent the “quiet authority” and genuine warmth of Costa Linda. Your core purpose is to provide a seamless guest experience from arrival to departure, managing check-in/check-out procedures with efficiency while serving as an informative and welcoming guide for our local and international travelers.

Key Responsibilities

• Greet guests warmly and execute check-in and check-out procedures with professional efficiency.
• Manage guest inquiries, reservations, and service requests with a proactive, solution-oriented approach.
• Handle multi-line phone systems and electronic communications accurately and promptly.
• Coordinate seamlessly with other departments to ensure all guest needs and resort standards are met.
• Maintain perfectly accurate guest records and handle financial transactions with integrity and security.
• Provide expert information regarding resort amenities, local attractions, and island activities.
• Resolve guest concerns or issues with professional poise and a commitment to excellence.
• Maintain a professional and organized workstation while effectively managing multiple activities.

Requirements, Skills & Traits

Requirements:

Minimum MAVO diploma or equivalent. Must be comfortable working from a standing position for the duration of a shift. Flexibility to work various shifts as required by resort operations, including weekends and holidays.

Core Skills:

Multilingual proficiency in English, Spanish, and Dutch. Computer literacy with the ability to master property management systems (PMS). Exceptional interpersonal and communication skills.

Soft Skills:

Friendly, approachable, and optimistic personality. Ability to thrive and maintain composure in a loud, fast-paced, and high-energy environment.

Success Metrics

Demonstrated consistency in efficient check-in/check-out times and accurate guest documentation. High guest satisfaction scores highlighting personalized service and professional demeanor. Maintained accuracy in financial transactions and daily shift reporting.

Benefits

• Competitive wages reflecting professional experience in the hospitality sector.
• Participation in the company savings plan for long-term financial stability.
• Comprehensive dental and vision insurance coverage.
• A stable and supportive work environment within a premier beach resort.
• Continuous growth and development opportunities in resort management.

Employment Culture & Growth

Join a professional and supportive work culture that values dedication, quality service, and mutual respect. At Costa Linda, we offer a stable platform for hospitality professionals to develop their expertise in a world-class environment. Over a 1–2 year trajectory, you will have the opportunity to master the complexities of front-of-house operations, positioning yourself for future leadership or specialized guest relations roles within our evolving organization.

How To Apply

Submit your application, resume, and a valid picture ID via email to mmaduro@costalinda-aruba.com. Alternatively, you may pick up an application at the Costa Linda Security Booth located at the employee entrance.