Front Office Supervisor Filled

Company Snapshot

Divi Resorts Aruba is an established collection of beachfront resort properties on Eagle Beach, known for warm Caribbean hospitality. Divi Resorts offers a structured, dependable workplace where team members can build a stable, long-term career.

Position Highlights

Front Office Supervisor. Leading the Front Office on each shift, your core purpose is to keep Front Desk, Bell Services and PBX running smoothly and every guest well served. You will supervise daily tasks according to the SOP manual, from arrivals and billing to key and bank controls, respond urgently to guest needs, and handle staff scheduling and administration.

Key Responsibilities

• Organize and execute tasks as outlined in the Standard Operating Procedures manual for Front Desk, Bell Services and PBX
• Supervise daily front office tasks, including employee training, arrivals and departures, billing and inquiries, miscellaneous charges, file and folio administration, room discrepancy reports, card and key controls and bank audits
• Actively supervise all front office, back office, bell services and PBX tasks
• Respond with urgency to guest inquiries and requests, displaying a pleasant, well-groomed and helpful demeanor
• Assist with administrative and HR tasks for staff, including schedules, sick leave forms, vacation planning and attendance records
• Maintain professional, courteous relations with resort staff, industry colleagues and vendors
• Participate in cross-training programs
• Hold the monthly departmental meeting and attend the weekly department heads meeting in the absence of a manager or on request
• Be familiar with the property's fire and emergency program

Requirements, Skills & Traits

Requirements:

MAVO diploma or equivalent with 2 years of experience in a similar position. Fluent in English, Papiamento, Spanish and Dutch. Able to work different shifts. Must hold a Dutch passport or a valid work permit.

Core Skills:

Front Desk, Bell Services and PBX operations. Billing, folio administration, key and bank controls. Staff scheduling and training.

Soft Skills:

Excellent communication and leadership skills. Service oriented, responsive and courteous.

Success Metrics

The Front Office runs smoothly on every shift, arrivals and departures are efficient, billing and controls are accurate, guest requests are handled urgently, and staff are scheduled and trained.

Benefits

• Life and Disability Insurance
• Full Attendance and Year-End Bonus
• Vacation Savings Plan
• Dental and Vision Insurance
• Training and Education Allowance

Employment Culture & Growth

At Divi Resorts Aruba, the Front Office team welcomes guests and supports them throughout their stay. This supervisory role offers leadership responsibility within an established resort group, with a training and education allowance that supports your continued growth.

How To Apply

Send your Cover Letter and CV to email recruiter@megaresorts.com or pass by the HR Office located at the Tamarijn Beach Resort