Concierge

Company Snapshot

Mandara Spa is a globally recognized leader in luxury wellness, rooted in the ancient healing traditions of Bali. As part of the OneSpaWorld global network, we operate premier facilities within the Marriott resort complex in Aruba. We combine Aruban hospitality with an international reputation for excellence, providing a sanctuary of relaxation that honors cultural heritage while delivering modern therapeutic results through precision and the art of Balinese hospitality.

Position Highlights

Concierge. In this versatile and service-driven role, you serve as a key point of contact for our guests across multiple spa locations. Your core purpose is to ensure a seamless, welcoming, and informative spa experience from the moment a guest arrives. By managing reservations and service coordination with a calm, confident, and understated professional presence, you support the high standards of a world-class luxury brand.

Key Responsibilities

• Greet guests and provide a high level of personalized, professional customer service.
• Assist guests with detailed spa information, reservations, and tailored service recommendations.
• Support sales efforts by professionally promoting spa services, packages, and retail products.
• Manage scheduling and coordinate guest flow across various spa locations to ensure efficiency.
• Handle guest inquiries, feedback, and concerns with professional empathy and poise.
• Maintain accurate records and strictly follow all spa procedures and quality standards.
• Provide flexible support across multiple spa or guest service locations as required by operational needs.

Requirements, Skills & Traits

Requirements:

MAVO or HAVO diploma or equivalent educational background. Guest services certifications and prior experience in a spa or guest relations environment preferred. Flexibility to work varying schedules, including weekends and holidays.

Core Skills:

Advanced proficiency in scheduling and service coordination. Strong sales ability with a focus on professional upselling. Exceptional multilingual capabilities in English, Spanish, Dutch, and Papiamento.

Soft Skills:

A professional appearance and a warm, positive attitude. Meticulous attention to detail and strong organizational skills. Reliable time management and a proactive approach to team support.

Success Metrics

Excellence in this role is demonstrated by high guest satisfaction ratings and the seamless coordination of spa schedules across locations. Success is measured by the accuracy of reservation data, the professional promotion of spa services resulting in increased guest engagement, and your ability to maintain a calm, welcoming environment even during peak operational hours.

Benefits

• Direct employment with a globally recognized spa brand and OneSpaWorld affiliate.
• Exposure to luxury hospitality and international wellness standards.
• Dynamic work environment within a prestigious resort setting.
• Opportunities for continuous professional growth and development.
• Supportive, team-oriented workplace culture that values employee well-being.

Employment Culture & Growth

Join a professional community that values innovation, hospitality, and the professional growth of every team member. At Mandara Spa, we provide a stable, structured platform for guest service professionals to elevate their craft. Over a 1–2 year trajectory, you will have the opportunity to master complex spa management systems and luxury service protocols, positioning yourself for leadership or specialized management roles within our global network.

How To Apply

Submit your Resume and Cover Letter with a valid picture ID to the Human Resources Department via email at aruba@mandaraspa.com. You may also visit Mandara Spa at the Marriott Vacation Club to complete an application in person.