Sales Concierge

Company Snapshot

Divi Vacation Club is a premier vacation ownership brand and a prominent division of Divi Resorts, specializing in creating lifelong vacation memories for members throughout the Caribbean. Operating with a focus on luxury, high-quality hospitality, and exclusive club benefits, we provide a professional environment where vacation dreams meet operational excellence. As a leader in the local tourism sector, we prioritize stability and growth for our dedicated team of professionals.

Position Highlights

Sales Concierge. In this essential role at Eagle Beach, you serve as the primary brand ambassador and first point of contact for resort guests. Your core purpose is to identify, engage, and invite potential members to discover the exclusive benefits of our vacation ownership programs, transforming casual interactions into professional opportunities for club growth and member satisfaction.

Key Responsibilities

• Proactively engage with resort guests and visitors to introduce the exclusive benefits of the Divi Vacation Club.
• Qualify potential leads and schedule interested guests for professional sales presentations and resort tours.
• Provide accurate and helpful information regarding resort amenities, local activities, and membership value propositions.
• Meet or exceed daily performance targets through consistent and professional guest outreach.
• Collaborate effectively with the sales and marketing teams to refine guest engagement and lead acquisition strategies.
• Maintain a professional, welcoming, and optimistic presence that aligns with the premium standards of the Divi brand.

Requirements, Skills & Traits

Requirements:

High school diploma or equivalent. Previous experience in hospitality guest services or a sales-focused environment is highly preferred. Flexibility to work varied shifts, including weekends and holidays, within a world-class resort setting. 25 years or up

Core Skills:

Full fluency in English (verbal and written); knowledge of other languages is a plus. Strong organizational abilities and proficiency in standard office computer applications. Proven ability to guide conversations and persuade with professional poise.

Soft Skills:

Naturally vibrant and optimistic personality. A service-driven mindset characterized by resilience and a focus on solutions rather than obstacles.

Success Metrics

Consistently meeting lead qualification and tour booking quotas. Maintaining high guest satisfaction ratings through professional and helpful interactions. Demonstrating a proactive approach to team collaboration and internal operational excellence.

Benefits

• Competitive base wage complemented by an attractive performance-based commission structure.
• Frequent performance incentives and sales contests with rewards in US$.
• Platinum Interval International employee membership and exclusive resort discounts.
• Participation in a supportive and growth-oriented work environment.
• Access to ongoing professional training within the vacation ownership sector.

Employment Culture & Growth

Join a disciplined and optimistic work culture that values professional initiative and guest-centric results. At Divi Vacation Club, we provide a stable platform for commercially-minded individuals to refine their communication and sales expertise in a world-class environment. Over a 1–2 year trajectory, you will have the opportunity to master the intricacies of the vacation ownership industry, positioning yourself for future leadership or specialized marketing roles within our regional portfolio.

How To Apply

Submit your CV and cover letter via email to Zelda Curiel (HR Manager) at zelda.curiel@diviresorts.com and Nathalie Naar at nathalie.naar@diviresorts.com.