Bellman

Company Snapshot

Divi Resorts Aruba is an established collection of beachfront resort properties on Eagle Beach, known for warm Caribbean hospitality. Divi Resorts offers a structured, dependable workplace where team members can build a stable, long-term career.

Position Highlights

Bellman. Often the first person to escort guests to their room, your core purpose is to make arrival and departure smooth, informative and welcoming. You will handle luggage for individual guests and groups, introduce room features and safety information, make deliveries, assist with transportation and keep the lobby and bell carts in good order.

Key Responsibilities

• Monitor and maintain the cleanliness of the lobby, hotel entrance and luggage carts, and clean and polish bell service carts as necessary
• Welcome guests as returning or first-time visitors, escort them to their room, and deliver luggage quickly and efficiently
• Handle group luggage delivery and check-out according to standards, with great attention to detail to avoid misplaced luggage
• Memorize hotel information to inform guests accurately about room features, air-conditioning, telephone, TV and in-room safes
• Point out fire pull boxes, iceboxes, fire safety cards and the evacuation plan, and offer to bring ice to the room
• Explain the guest service directory and comment card, and advise guests of services offered by the Guest Relations Manager
• Make all deliveries of messages, letters and flowers in a timely manner and log them in the book
• Inspect guest rooms for items left behind at check-out, and inquire about the guest's stay when escorting them to the lobby, advising the manager of any dissatisfied guests
• Store and return guest luggage following procedures, assist the doorman with loading and unloading, and assist guests with transportation needs
• Answer the bell stand telephone within three rings, assist with room changes and follow up on pending assignments on the Call sheet
• Assist guests in recovering lost luggage with the Bell Captain or Supervisor until it is returned

Requirements, Skills & Traits

Requirements:

MAVO high school diploma or equivalent. Fluent in English, Spanish and Dutch. Must have a valid driver's license. Able to work different shifts. Strong physical condition. Must hold a Dutch passport or a valid work permit.

Core Skills:

Luggage handling and delivery for individual guests and groups. Knowledge of hotel facilities, room features and safety information. Professional telephone standards. Assisting with guest transportation.

Soft Skills:

Service oriented with a pleasant personality. Attentive to detail and reliable in following procedures.

Success Metrics

Luggage is delivered quickly and never misplaced, guests understand their room features and resort services, deliveries are logged and on time, and the lobby, entrance and carts are always presentable.

Benefits

• Life and Disability Insurance
• Full Attendance and Year-End Bonus
• Vacation Savings Plan
• Dental and Vision Insurance
• Training and Course Allowance

Employment Culture & Growth

At Divi Resorts Aruba, the bell team shapes guests' first and last impressions of their stay. This role offers active, guest-facing work within an established resort group, with a training and course allowance that supports your development in front office and guest services.

How To Apply

Send your Cover Letter and CV to email recruiter@megaresorts.com or pass by the HR Office located at the Tamarijn Beach Resort