IT Support Specialist Filled
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Job overview
Company Snapshot
Bucuti & Tara Beach Resort is an award-winning, adults-only boutique resort on Eagle Beach in Aruba, consistently recognized among the leading resorts in the Caribbean. Owner-managed and internationally known for its sustainability leadership, including Carbon Neutrality, Bucuti & Tara offers associates a professional, caring workplace built on quality and personalized service.
Position Highlights
IT Support Specialist. As the primary technological problem-solver for the resort, your core purpose is to be the first point of contact for all technology needs, ensuring the systems run flawlessly behind the scenes. You will keep the team connected and guests supported, delivering fast, friendly, and highly professional assistance whether you are configuring a workstation, restoring network access, or helping a guest connect a personal device.
Key Responsibilities
- Manage, document, and resolve daily IT requests efficiently through the ALICE ticketing system
- Troubleshoot hardware, software, user accounts, networks, and Microsoft 365 environments
- Support comprehensive guest-room technology, including Wi-Fi, televisions, tablets, telephones, and streaming services
- Install, configure, and seamlessly maintain computers, printers, mobile devices, and associate workstations
- Support essential hotel operational systems, including property management software and point-of-sale systems
- Maintain a highly accurate IT equipment inventory and organized secure storage areas
- Escalate complex technical issues while ensuring clear communication and prompt follow-up with all stakeholders
- Assist proactively with technology rollouts, testing, preventive maintenance, and cybersecurity compliance
- Participate actively and reliably in the resort’s on-call support schedule
Requirements, Skills & Traits
Requirements:
An MBO-level education is required, preferably in ICT or a related technological field. Must possess previous hands-on experience in a helpdesk, service desk, or IT support role. Flexibility to participate in an on-call schedule is essential to support a 24/7 hospitality environment. All applicants must successfully complete a pre-employment drug screening.
Core Skills:
Strong functional knowledge of Windows, Microsoft 365, hardware configurations, and network environments. Fluency in English is strictly required, while proficiency in Dutch, Spanish, or Papiamento is highly valued. Previous experience with hotel systems, ticketing platforms, or cybersecurity practices is considered a distinct advantage.
Soft Skills:
A proactive, highly organized, and patient professional who remains calm when handling urgent technical issues. An approachable and customer-focused communicator who excels at explaining complex technical matters in simple, accessible language. Comfortable working independently while collaborating seamlessly across all resort departments.
Success Metrics
Helpdesk tickets via the ALICE system are responded to and resolved promptly, minimizing operational downtime. Guest-room technology functions reliably, contributing to a seamless and luxurious guest experience. Inventory remains accurate, and both associates and guests feel heard and supported through clear, jargon-free communication.
Benefits
- Attractive salaries
- Performance-based bonus opportunities
- Health, dental, vision, life and disability coverage
- Childcare and elderly care support
- Elective benefits for greater flexibility and personalization
- Annual health check-ups and gym memberships
- Savings & Loans program, including green loans at attractive interest rates and competitive savings returns
Employment Culture & Growth
Join a dynamic and respectful IT team where technology is recognized as the backbone of exceptional hospitality. At Bucuti & Tara Beach Resort, you will find a collaborative workplace driven by innovation, sustainability, and wellness. This role provides a robust platform to utilize your problem-solving skills, offering continuous learning opportunities and a stable, long-term career path within one of Aruba’s most prestigious luxury resorts.
How To Apply
Apply online through the Bucuti & Tara careers portal.
Benefits
- Compensation & Financial Benefits Competitive pay, bonuses, pension, or other financial benefits.
- Growth & Development Career progression, training, mentoring, or professional development.
- Health & Wellness Health coverage, wellness support, or related employee programs.
- Time Off Paid vacation, public holidays, personal leave, or wellness days.
- Workplace Perks Staff discounts, meals, transport, or other workplace extras.
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