Skill guide
Technical Support
Helping people get their computers, software and devices working.
About this skill
Helping users solve problems with computers, software, printers and devices, in person or remotely, and keeping IT equipment running.
Skill levels
What Technical Support looks like at each level
Pick the level you can show today, from what you can do on your own.
Level 1
Foundational
Routine tasks, with guidance when things change.
You can do familiar tasks and you understand the basic ideas. When a task varies or gets difficult you ask for help.
Level 2
Intermediate
Common tasks on your own, help only for the hard ones.
You handle everyday work independently and cope with moderate variation. You need support only occasionally, in difficult situations.
Level 3
Advanced
Complex or unfamiliar situations, with little guidance.
You use judgement in new situations, fix problems at their cause, improve how the work is done and help others do it well.
These are the general levels used for every skill. Examples specific to Technical Support have not been written yet.
If you are looking for work
For candidates
Say who you supported (staff in an office, guests, customers by phone), how many users, and which systems: Windows, Microsoft 365, printers, POS or hotel systems. Ticket volumes or resolution times are good evidence.
If you are hiring
For employers
Describe the users and systems, and whether the role is on site, remote or both. Ask candidates to talk you through how they would solve a printer that "stopped working".
How matching works
Matching is most reliable when both the profile and job listing use this same skill and any expected proficiency is set accurately.
Disclaimer: This content is provided for general informational purposes only and does not constitute legal, financial, or professional advice.