Housekeeping Supervisor

Company Snapshot

Playa Linda Beach Resort is a beachfront resort on Palm Beach, Aruba, offering upscale, apartment-style vacation suites to a loyal and established membership. The first resort on Palm Beach to achieve ISO 14001 certification, Playa Linda combines a friendly, community-oriented atmosphere with a strong commitment to sustainability, and offers its associates a stable, family-oriented workplace.

Position Highlights

Housekeeping Supervisor. As part of the Housekeeping team led by the Executive Housekeeper and the Assistant Housekeeping Manager, your core purpose is to keep your assigned section clean, orderly, attractive and correctly serviced, so that members and guests feel at home. You will assign and inspect the work of the room attendants and housemen, train and motivate the team, and make sure equipment and facilities stay safe and in good condition.

Key Responsibilities

• Assign tasks to room attendants and housemen, create assignment sheets, and inspect completed work for conformance to standards, including vacated rooms, which must be ready before 4:00 PM, and other supervisors’ floors
• Inspect the designated section of rooms to confirm they are clean and everything is working properly, and take corrective action when standards are not met
• Check cleaning times in the computer system against the standard time for each room, and keep room status up to date
• Initiate and conduct training programs, carry out employee performance evaluations, and check the personal appearance of room attendants and housemen daily
• Plan the department’s work weekly, monthly and yearly, report potential problems to the Executive Housekeeper, and fill in when room attendants are absent or extra help is needed
• Open the supply room each morning and check all products, submit requests for supplies, and make sure employees have the proper equipment and tools
• Report work orders to Maintenance and follow up, and check interior areas that need immediate attention, such as ceilings, fire extinguishers, floor tiles, hallways, wall tiles and guards
• Oversee the Public Area Attendants and the cleanliness of public areas, including the lobby and entrance, front office, restrooms, elevators, corridors, stairs, gym, offices, pool deck and beach areas, and have the Royal Palapa hut cleaned and ready for Mass every Saturday
• On the afternoon shift, inspect the cleanliness of offices, corridors, lobby areas and elevators, check restrooms every hour, supply the linen room and control damaged linen, review control sheets, and store lost and found items
• Prepare cleaning solutions according to Green Globe requirements, make sure the right cleaning materials are used, collect and process guest laundry, and follow the Green policies: reduce, reuse, recycle and restore
• Follow the resort’s HR and safety policies, ensure the safety of the property, members, guests and staff, report all incidents immediately regardless of severity, and encourage employees to join activities such as Clean a Mile and beach cleaning

Requirements, Skills & Traits

Requirements:

EPI education and minimum 2 years of experience as a Supervisor. Able to read, write, speak and comprehend English, Spanish, Dutch and Papiamento. Must wear the proper uniform, clean and ironed, with a name tag and closed shoes, and maintain a clean, groomed appearance. Physically able to stand and walk, kneel, stoop and bend during the shift.

Core Skills:

Thorough knowledge of cleaning methods and guest supplies, the grooming standards for room attendants, hygiene rules, safety and emergency procedures, and the layout of the resort. Basic internet, Microsoft Word and Excel, plus the maintenance work order program and the program that tracks room status and cleaning times.

Soft Skills:

Strong leadership and communication skills, able to instruct employees and to make day-to-day decisions concerning room attendants and housemen. Motivated, self-confident, friendly and helpful, with a positive attitude and good customer service skills. Works independently and accurately, is a good observer, stays flexible and professional, and keeps pleasant working relationships with the team and other departments.

Success Metrics

Assigned sections pass inspection and vacated rooms are ready before 4:00 PM. Cleaning times stay within the standard, supplies, linen and equipment are in order, and maintenance issues are reported and followed up. The team is trained, well presented and motivated, and the property stays safe for members, guests and staff.

Benefits

• Competitive salary
• Career growth opportunities
• Life, Health, Dental & Vision Insurance
• 40 hours per week

Employment Culture & Growth

At Playa Linda Beach Resort, the Housekeeping team works together to give members and guests a clean, comfortable stay, and shares ideas for continuous improvement. This role carries real authority in day-to-day decisions and leadership of the team, within a department that follows the resort’s Green policies, with career growth opportunities.

How To Apply

Send your motivational letter along with your resume to humanresources@playalinda.com.