Bellman
Job overview
You will handle luggage for individual guests and groups, introduce room features and safety information, make deliveries, assist with transportation and keep the lobby and bell carts in good order.
What the job involves
- Monitor and maintain the cleanliness of the lobby, hotel entrance and luggage carts, and clean and polish bell service carts as necessary
- Welcome guests as returning or first-time visitors, escort them to their room, and deliver luggage quickly and efficiently
- Handle group luggage delivery and check-out according to standards, with great attention to detail to avoid misplaced luggage
- Memorize hotel information to inform guests accurately about room features, air-conditioning, telephone, TV and in-room safes
- Point out fire pull boxes, iceboxes, fire safety cards and the evacuation plan, and offer to bring ice to the room
- Explain the guest service directory and comment card, and advise guests of services offered by the Guest Relations Manager
- Make all deliveries of messages, letters and flowers in a timely manner and log them in the book
- Inspect guest rooms for items left behind at check-out, and inquire about the guest’s stay when escorting them to the lobby, advising the manager of any dissatisfied guests
- Store and return guest luggage following procedures, assist the doorman with loading and unloading, and assist guests with transportation needs
- Answer the bell stand telephone within three rings, assist with room changes and follow up on pending assignments on the Call sheet
- Assist guests in recovering lost luggage with the Bell Captain or Supervisor until it is returned
Requirements
- MAVO high school diploma or equivalent
- Fluent in English, Spanish and Dutch
- Must have a valid driver’s license
- Able to work different shifts
- Strong physical condition
- Must hold a Dutch passport or a valid work permit
- Service oriented with a pleasant personality
Benefits stated in this listing
- Life and Disability Insurance
- Full Attendance and Year-End Bonus
- Vacation Savings Plan
- Dental and Vision Insurance
- Training and Course Allowance
How to apply
Send a cover letter and CV to recruiter@megaresorts.com, or hand them in at the HR office at the Tamarijn Aruba All Inclusive.
More about the employer: Divi Resorts on Aruba Jobs.
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Front Desk & Guest Services
The first and last impression of a stay: front desk and guest services.
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