Housekeeping Supervisor
Job overview
You will assign and monitor staff, inspect rooms, VIP rooms and public areas, train and coach attendants, follow up on maintenance and manage linen, keys and lost and found.
What the job involves
- Monitor staff attendance, hand out radios, keys and assignments, and monitor lunch breaks and attendants’ sheets
- Inspect all completed, vacant, check-out and VIP rooms using the inspection list, ensuring clean rooms meet the hotel’s quality standards and reporting check-out rooms to the Front Desk in time
- Prioritize early arrivals and VIP rooms, coordinating departures and check-outs with room attendants
- Monitor Do Not Disturb rooms following hotel procedures and report discrepancies at once
- Check room attendants’ carts, cleaning supplies, and linen and supply closets for maintenance, cleanliness and stock
- Report maintenance problems on work orders and follow up, including equipment maintenance and room repairs
- Guide, motivate and train attendants: weekly standard training, orientation and on-the-job training, spot checks, and fair, equal coaching and counseling
- Inspect offices, the Hospitality room, public areas, restrooms, restaurants and the pool area for cleanliness, maintenance and stock
- Count and log clean and dirty linen, check incoming and outgoing laundry, and take the monthly linen inventory
- Secure lost and found items, log all keys, and report undesirable visitors to security and handle injuries according to hotel procedures
- Turn in completed inspection sheets daily and communicate continuously with the Assistant Housekeeper/Housekeeper, filling in to complete the job when short-staffed
Requirements
- High school diploma (EPB/MAVO as a minimum)
- At least two years of housekeeping experience with demonstrable knowledge of housekeeping operations
- Supervisory training
- Can understand and speak English, Spanish and Papiamento
- Must hold a Dutch passport or a valid work permit
- Good leadership and communication skills
- Has had Supervisory Training
Benefits stated in this listing
- Life and Disability Insurance
- Full Attendance and Year-End Bonus
- Vacation Savings Plan
- Dental and Vision Insurance
- Training and Education Allowance
How to apply
Send a cover letter and CV to recruiter@megaresorts.com, or hand them in at the HR office at the Tamarijn Aruba All Inclusive.
More about the employer: Divi Resorts on Aruba Jobs.
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Housekeeping & Cleaning
Clean, safe and presentable rooms and spaces: what housekeeping involves and how to show it.
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