Guest Service Technician

Company Snapshot

Divi Resorts is a premier hospitality and vacation ownership brand with a long-standing history of excellence in Aruba. Operating multiple properties along the shores of Eagle Beach, we provide a stable and supportive environment where hospitality professionals can build long-term, rewarding careers. We take pride in our commitment to operational reliability and delivering exceptional Caribbean vacation experiences through professional dedication and reliable service.

Position Highlights

Guest Service Technician. In this vital operational role, you serve as a key resource for maintaining the technical integrity and comfort of our guest accommodations. Your core purpose is to provide swift, professional solutions to mechanical, electrical, and aesthetic issues within guest rooms and shared facilities. By approaching each task with quiet authority and a service-oriented mindset, you ensure our guests enjoy a seamless and uninterrupted stay, contributing directly to the stability and reputation of the resort.

Key Responsibilities

• Troubleshoot and repair in-room fixtures, fittings, doors, and furniture to ensure pristine room presentations.
• Perform basic electrical work, including replacing bulbs, fluorescent starters, and maintaining power and lighting systems.
• Execute essential plumbing tasks, such as clearing blocked waste pipes and repairing drains.
• Service and adjust AC/heating system components to maintain optimal climate control.
• Maintain and replace safety equipment, including smoke detectors and battery systems.
• Repair minor structural damage, including filling wall cracks and executing basic masonry or carpentry.
• Install appliances and electronics, including mounting televisions in guest accommodations.
• Manage lock changes and key replacements securely and efficiently.

Requirements, Skills & Traits

Requirements:

EPB Diploma. Candidates must possess a Dutch Passport or a valid work permit for Aruba. A strong physical condition is necessary to meet the physical demands of daily maintenance tasks.

Core Skills:

Basic expertise in electrical, plumbing, carpentry, and masonry work. Ability to understand and speak both English and Papiamento. Previous maintenance experience is preferred but not required.

Soft Skills:

A service-oriented, friendly personality with strong multitasking and problem-solving abilities. Capable of communicating professionally with guests while working efficiently to resolve technical issues.

Success Metrics

Excellence in this role is demonstrated by the timely and effective resolution of guest service repair requests. Success is measured by your ability to maintain a proactive approach to room maintenance, strict adherence to safety protocols, and ensuring that all technical interventions uphold the high standards of comfort expected at Divi Resorts.

Benefits

• Life and Disability Insurance
• Full Attendance and Year-End Bonus
• Vacation Savings Plan
• Dental and Vision Insurance
• Training and Course Allowance for continuous professional development

Employment Culture & Growth

Join a professional community that values practical expertise and operational excellence. At Divi Resorts, we provide a stable platform for technical professionals to refine their skills within a dynamic resort setting. Over a 1–2 year trajectory, you will master comprehensive property maintenance techniques, positioning yourself for potential advancement within our engineering or specialized facility management divisions.

How To Apply

Submit your Cover Letter and CV via email to recruiter@megaresorts.com or visit the HR Office in person at the Tamarijn Beach Resort.