Towel Hut Attendant

Company Snapshot

Casa del Mar Beach Resort is a boutique-style oceanfront timeshare resort on Aruba’s Eagle Beach. Open since 1986, it is known as a “smaller resort” with 147 spacious suites for its owners and guests.

Position Highlights

Towel Hut Attendant. Your core purpose is to assist guests at the pool and beach facilities with towels and requests, courteously and efficiently and according to standards, while keeping supplies, equipment and work areas clean and organized and ensuring guest safety and enjoyment. The role is part of the Housekeeping department and reports to the Executive Housekeeper / Housekeeping Supervisor.

Key Responsibilities

• Keep the towels organized and report the number of folded towels to the Executive Housekeeper daily.
• Register towels by guest room number and hand them to guests promptly and courteously.
• Separate used towels in the designated cart, bring them to the laundry room and return clean ones to the towel hut.
• Check for items that are not operable or need repair and report them to the Housekeeping Supervisor or Executive Housekeeper.
• Report and turn in lost and found items according to procedure.
• Greet guests, respond effectively to their concerns and requests, and follow up to ensure satisfaction.
• Refer comments or complaints to the Housekeeping Supervisor or Executive Housekeeper.
• Respond promptly to requests from guests and other departments.
• Attend and take part in mandatory Casa del Mar meetings and trainings.

Requirements, Skills & Traits

Requirements:

Primary school education preferred. A minimum of 1 year of experience is preferred. Able to communicate in English and Spanish. Physically capable of meeting the requirements of the position, such as physical mobility and stamina.

Core Skills:

Knowledge of the principles and processes of providing customer and personal services, and keeping stock, equipment and work areas organized.

Soft Skills:

Able to follow instructions, work independently and stay detail-oriented, with a customer-focused, professional manner and a proactive attitude.

Success Metrics

Guests receive towels promptly and courteously, towels are accurately registered and kept organized, and the towel hut and its equipment stay clean and well stocked.

Benefits

• Competitive Salary
• Dental & Vision Insurance
• Company Savings Plan
• Work-life Balance (40-hour Workweek)
• Year End Performance Bonus
• Attendance Incentive

Employment Culture & Growth

A guest-facing role within the Housekeeping team at a stable, family-oriented resort, helping owners and guests enjoy the pool and beach.

How To Apply

Email your CV to hr@casadelmararuba.com.