Reservationist

Company Snapshot

Delphi Watersports is a leading watersports company on the island with over 30 years of operating experience in the industry. Established in 1992, we are a family-managed business that has earned a reputation for excellence, highlighted by our status as a multi-year recipient of the TripAdvisor Travelers’ Choice and Hall of Fame awards. We provide an unsurpassable variety of water and land activities—from exhilarating jetski rides to tranquil sunset cruises—with a focus on personalized family-style service that turns first-time visitors into lifelong friends. Our mission is to protect Aruba’s marine ecosystems while delivering high-quality, professional experiences through top-of-the-line equipment and a commitment to safety.

Position Highlights

Reservationist. In this critical logistical role based at our back-office in Noord, you serve as the primary communication hub for our daily operations. Your core purpose is to manage the flow of guest inquiries and bookings across multiple digital channels while ensuring our operational teams have accurate, real-time overviews of activity availability. You are the voice of the brand, combining administrative precision with a proactive approach to sales and service.

Key Responsibilities

• Manage external communication with international guests via telephone, WhatsApp, and email with professional warmth.
• Coordinate internal communication with operational team members to align guest bookings with equipment and staff availability.
• Maintain and update meticulous operational overviews and digital booking schedules.
• Identify and act upon sales opportunities by creatively matching guest interests with our portfolio of 15+ activities.
• Securely process activity payments and manage reservation confirmations with high attention to detail.
• Resolve scheduling conflicts or guest inquiries using a patient and solution-oriented approach.
• Provide clear and accurate information regarding tour itineraries, safety requirements, and meeting locations.

Requirements, Skills & Traits

Requirements:

Proven experience in a reservations, customer service, or administrative role within the tourism industry. Full fluency in English, Dutch, and Spanish (speaking and writing). Flexibility to work varied shifts, including weekends and holidays, and availability to be on call after office hours.

Core Skills:

Intermediate computer proficiency, specifically with Microsoft Office and internet-based applications. Experience with booking platforms or reservation management software is highly valued.

Soft Skills:

Exceptional time management and prioritization skills. A proactive, patient, and collaborative attitude with the ability to maintain professional poise under pressure.

Success Metrics

Success in this role is defined by the absolute accuracy of the daily reservation log and the high satisfaction of guests throughout the booking process. You demonstrate excellence through your ability to identify growth opportunities while maintaining seamless internal coordination. A high-performing Reservationist ensures that every guest interaction is handled with “quiet authority,” resulting in a well-organized and stable operational flow for the entire Delphi team.

Benefits

• Competitive salary reflecting your organizational expertise and dedication.
• Performance-based compensation, including commission and bonus opportunities.
• Opportunity to grow professionally within a reputable and long-standing industry leader.
• A stable and supportive work culture within a family-managed environment.
• Continuous exposure to the vibrant and evolving Aruban tourism sector.

Employment Culture & Growth

Join a workplace defined by professional stability and the easy, pleasant camaraderie of the Delphi Family. At Delphi Watersports, we prioritize the professional development of our team, fostering an environment where administrative excellence and personalized hospitality go hand in hand. Over a 1–2 year trajectory, you will have the opportunity to master complex tourism logistics and guest relation strategies, positioning yourself for future leadership or specialized management roles within our regional operations.

How To Apply

Submit your CV and a short motivation letter via email at bmaduro.delphi@gmail.com. For additional inquiries, you may contact us at +297 733 5680.