Loss Prevention Technician

Company Snapshot

Playa Linda Beach Resort is a beachfront resort on Palm Beach, Aruba, offering upscale, apartment-style vacation suites to a loyal and established membership. The first resort on Palm Beach to achieve ISO 14001 certification, Playa Linda combines a friendly, community-oriented atmosphere with a strong commitment to sustainability, and offers its associates a stable, family-oriented workplace.

Position Highlights

Loss Prevention Technician. As the technical specialist of the Loss Prevention team, reporting to Loss Prevention Management, your core purpose is to keep the resort's security technology working reliably. You will inspect, maintain and repair all Loss Prevention technical systems and equipment, including door locks, in-room safes, CCTV cameras and their associated hardware and software, and support the maintenance of the resort's emergency equipment, including fire suppression, sprinkler systems and hurricane preparedness equipment.

Key Responsibilities

• Inspect and carry out preventive maintenance and repairs on door locks and in-room safes in vacant units every week
• Inspect, maintain and repair all Loss Prevention technical systems and equipment, including CCTV cameras and their associated hardware and software
• Replace batteries, components and LP equipment throughout the resort, and make sure all systems are fully serviced during scheduled maintenance periods
• Inspect the CCTV system periodically to verify proper operation and image quality, report faults to Loss Prevention Management, and carry out CCTV monitoring, review and documentation during the shift
• Support the maintenance of the resort's emergency equipment, including fire suppression, sprinkler systems and hurricane preparedness equipment
• Prepare and submit accurate daily maintenance and activity reports to Loss Prevention Management
• Keep records of all preventive maintenance activities and the equipment inventory, and recommend spare parts and supplies to management
• Keep the work area clean, organized and properly stocked, with adequate supplies and materials always available
• Give guidance and on-the-job instruction to LP officers on technical systems and procedures
• Stay available to respond to emergencies and management requests, and contribute to cost-effective maintenance through efficient work habits and less waste
• Follow the resort's safety policies, report all incidents immediately regardless of severity, keep all resort and guest information strictly confidential, and support the Green policies: reduce, reuse, recycle and restore

Requirements, Skills & Traits

Requirements:

EPI/EPB (technical sector) or an equivalent vocational qualification in electrical, mechanical or building maintenance. Minimum 3-5 years of experience in a technical maintenance role, preferably in a hospitality or resort environment. Current certification in First Aid, AED and CPR. Able to read, write, speak and comprehend English, Spanish, Dutch and Papiamento. Physically able to stand, walk and sit for extended periods, climb stairs, stoop, kneel, pull and push as maintenance tasks require, with good manual dexterity and hand-eye coordination. Must be willing to undergo a psychological evaluation if deemed necessary. Must wear the standardized department uniform, clean and pressed, with a name tag at all times.

Core Skills:

Thorough knowledge of lock systems, in-room safes, CCTV equipment and laundry appliances, with the ability to diagnose and repair faults. Proficient use of the tools and equipment needed for maintenance and repair. Familiar with resort security procedures and Loss Prevention protocols, with the ability to read and interpret technical schematics, manuals and system printouts. Knowledge of the resort's layout and the location of all technical infrastructure. Proficient in Microsoft Office (Word, Excel, Outlook), with working knowledge of CCTV platforms, electronic lock and safe systems, and LP handheld and operating systems. Administrative skills include filing, record-keeping and maintaining backup documentation.

Soft Skills:

Strong technical problem-solving and diagnostic skills. Strong customer service skills, communicating clearly and professionally with guests, staff and management at all levels. Self-motivated, proactive and confident in a technical environment, friendly, approachable and service-oriented. Able to work independently, prioritize and manage several tasks at once, work effectively in a diverse team and give guidance to LP officers, with a desire for professional growth.

Success Metrics

Door locks, in-room safes, CCTV cameras and emergency equipment are inspected, serviced and kept in working order, and faults are reported and resolved promptly. Daily maintenance reports, maintenance records and the equipment inventory are accurate and up to date, spare parts needs are flagged early, and LP officers have clear guidance on technical systems and procedures.

Benefits

• Competitive salary
• Career growth opportunities
• Life, Health, Dental & Vision Insurance
• 40 hours per week

Employment Culture & Growth

Playa Linda Beach Resort offers a stable, family-oriented workplace where teams cooperate closely and share responsibility for the resort's safety and upkeep, supported by an employee-led Green Team and an ISO 14001 certified workspace focused on health and safety. This technical role offers independence, the chance to share expertise with LP officers and career growth opportunities.

How To Apply

Send your motivational letter along with your resume to humanresources@playalinda.com.