Director of Operations Filled

Bucuti & Tara Beach Resort with 104 rooms is serene and peaceful, situated on 14 acres of powder white sand. The resort is recognized by Tripadvisor as the number 21 hotel in the world, Forbes Recommended as well as featured in the Conde Nast’s Gold List, T+L Worlds Best top 25 and more. Bucuti pioneered Green tourism in the Caribbean and has received many awards, including the Global United Nations Carbon Neutral Now Award and Green Globe Platinum “Most sustainable hotel in the world”. Recognized for its commitment to excellence, Bucuti & Tara prides itself on upholding the highest standards of service, sustainability, and guest satisfaction. Join the team and be a key player in shaping the future of the resort.

Position Overview

Bucuti & Tara is seeking a dynamic and experienced Director of Operations to join the leadership team. In this pivotal role, you will oversee all aspects of resort operations, ensuring seamless, efficient, and guest-focused service delivery across all departments, including Food & Beverage, Rooms Division, Engineering, and more. You will play a crucial role in enhancing the guest experience, maintaining operational excellence, and driving the resort’s commitment to sustainability in line with Forbes Standards.

Key Responsibilities

• Operational Leadership: Ensure compliance with all operational policies, procedures, and environmental certifications. Continuously monitor and improve operational efficiency across departments.
• Strategic Planning: Assist in developing and executing departmental strategic plans, fostering interdepartmental collaboration to achieve resort-wide goals.
• Team Management: Lead, train, and develop managers and supervisors across various operational departments. Conduct performance evaluations and promote a culture of excellence, teamwork, and motivation.
• Guest Engagement: Engage directly with guests to gather feedback, resolve issues, and implement improvements. Monitor guest satisfaction through surveys and online reviews, ensuring a superior guest experience.
• Innovation & Technology: Stay ahead of industry trends, recommending and implementing innovative solutions to enhance operational efficiency and guest satisfaction.
• Sustainability Initiatives: Collaborate with the Sustainability Manager to lead the resort’s sustainability strategy, focusing on reducing carbon emissions and achieving environmental certification goals.
• Cost Control: Oversee cost control measures across all departments, ensuring efficient resource management, waste reduction, and loss prevention.
• Safety & Compliance: Ensure all safety and emergency procedures are current, compliant, and effectively communicated to staff. Oversee the upkeep of facilities and the scheduling of preventive maintenance.
• Leadership & Representation: Act as the Manager on Duty in the absence of the Resort Manager. Represent the resort at industry events, supporting the brand and marketing strategies.

Qualifications

• A Bachelor’s degree in Management, Business Administration, Hospitality, or Tourism.
• Minimum of 5 years of experience in a similar role within hotel operations, with strong exposure to high-end Rooms and Food & Beverage operations.
• Proven leadership qualities with a track record of successfully managing and motivating teams.
• Strong hospitality, sales, and customer service experience; you are a natural host.
• Professional appearance with excellent communication skills.
• Ability to handle confidential information with discretion.
• Previous experience in a Forbes-rated property is highly desirable.
• Fluent in English; proficiency in Spanish is a plus.

Excellent Benefits

• Competitive salaries
• 5-day workweek
• Employee discount at Tara Eco Supplies
• Discount at major local supermarket
• Up to 27 vacation days per year (depending on the length of employment)
• Health disabilities, and life insurance, dental and vision insurance, associate’s wellness program, bonus opportunities, loan availability

If you are a seasoned operations leader with a passion for hospitality and a commitment to sustainability, Bucuti & Tara invites you to apply for this exciting opportunity at Bucuti & Tara Beach Resort. Help Bucuti & Tara continue to provide unforgettable experiences for guests while driving operational excellence.

Bucuti & Tara Beach Resort is proud to be an Equal Opportunity Employer

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Bucuti & Tara Beach Resort is a smoke and drug-free work environment. Applicants will be submitted to a pre-employment drug test and are subject to random drug testing once employed.