Sales Assistant

Company Snapshot

Delphi Watersports is a leading watersports company on the island with over 30 years of operating experience in the industry. Established in 1992, we are a family-managed business that has earned a reputation for excellence, highlighted by our status as a multi-year recipient of the TripAdvisor Travelers’ Choice and Hall of Fame awards. We provide an unsurpassable variety of water and land activities—from exhilarating jetski rides to tranquil sunset cruises—with a focus on personalized family-style service that turns first-time visitors into lifelong friends. Our mission is to protect Aruba’s marine ecosystems while delivering high-quality, professional experiences through top-of-the-line equipment and a commitment to safety.

Position Highlights

Sales Assistant. In this proactive and commercially driven role based in Noord, you serve as the critical bridge between guest interest and the ultimate island adventure. Your core purpose is to drive our commercial efforts by handling inquiries across multiple channels and guiding guests to the perfect activity for their vacation. You ensure professional stability and genuine warmth in every interaction, coordinating closely with our beach-front teams to ensure a seamless transition from sale to activity.

Key Responsibilities

• Handle guest inquiries across multiple channels, including phone, WhatsApp, and email.
• Guide guests through our portfolio of 15+ activities to find the best fit for their vacation needs.
• Manage lead follow-ups and process activity bookings with high accuracy.
• Coordinate closely with the beach-front team at the Hyatt Regency to ensure seamless activity execution.
• Provide expert product advice and articulate the value of our premium experiences with “quiet authority.”
• Maintain organized guest records and manage booking schedules effectively.
• Identify opportunities to enhance guest itineraries through personalized recommendations.

Requirements, Skills & Traits

Requirements:

Proven experience in a sales or customer-facing role, preferably within the tourism sector. Full fluency in English, Dutch, and Spanish (speaking and writing). Flexibility to work on weekends and holidays and availability to be on call after office hours.

Core Skills:

Intermediate computer proficiency, including Microsoft Office and web-based applications. Strong time management and the ability to multitask in a fast-paced environment. Experience with tourism booking engines or CRM software is a significant advantage.

Soft Skills:

A natural flair for sales and exceptional interpersonal skills. A patient, solution-oriented attitude with a proactive mindset focused on team goals.

Success Metrics

Success in this role is measured by the accurate processing of bookings and the achievement of team sales targets. You demonstrate excellence through high guest satisfaction ratings and the seamless coordination of activities between the back-office and frontline teams. A high-performing Sales Assistant identifies creative ways to improve guest itineraries while maintaining the professional reliability and warmth of the Delphi brand.

Benefits

• Competitive salary reflecting your contribution to our company’s success.
• Performance-based compensation, including commissions and bonuses.
• Opportunities for professional growth within a well-established industry leader.
• A stable and supportive work environment within a reputable family business.
• Access to ongoing professional development in the Aruban tourism sector.

Employment Culture & Growth

Join a workplace defined by professional stability and the easy, pleasant camaraderie of the Delphi Family. At Delphi Watersports, we prioritize the development of our team, fostering an environment where commercial excellence and personalized hospitality go hand in hand. Over a 1–2 year trajectory, you will have the opportunity to master the complexities of tourism sales and guest relations, positioning yourself for future leadership or specialized management roles within our regional portfolio.

How To Apply

Submit your CV and a short motivation letter via email at bmaduro.delphi@gmail.com. For additional inquiries, you may contact us at +297 733 5680.