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We are looking for a new team member to join our team. If you are passionate about your field, this is the right opportunity for you.
Responsibilities
- Monitor and maintain the cleanliness of the lobby, hotel entrance and luggage carts throughout the day
- Clean and polish all bell services carts as necessary
- Ask all guests if they are returning or first time guests and welcome accordingly
- Escort guests to their room
- Deliver luggage to rooms as quickly and efficiently as possible
- Handle group luggage delivery according to standardsMemorize all hotel information to be able to inform guests accurately
- Identify fire pull boxes to guests
- Identify iceboxes to the guests and offer to bring some in the room
- Show all guests how the air-conditioning controls are used
- Inform guests of telephone features, proper usage and charges
- Show guests fire safety cards and plan on the door
- Explain to guests that the hotel provides in room safes at the Front Desk at a minimum charge and accessible on a 24 hours a day basis
- Show all guests the comment card and encourage them to complete one during their stay
- Explain TV use and programming and clock/radio operation
- Explain the contents of the guest service directory
- Advise the guests of the guest services offered by the Guest Relations Manager, for restaurant reservations, tours, etc.
- Make all deliveries in a timely manner and log in the book. Deliveries of messages, letters, flowers, etc.
- Inspect guest room for guest items left in the room upon check-out.
- When escorting the guest to the lobby, inquire about guest’s stay. Advise manager of dissatisfied guests
- Store and return guest luggage following procedures
- Assist guests with transportation needs
- Assist doorman loading/unloading guest luggage when necessary
- Check our groups efficiently with great attention to detail to avoid misplacing of guest luggage
- Answer bell stand telephone within three rings using proper telephone standards
- Give assistance with room changes
- Check for any assignment pending on the Call sheet and follow up
- Assure guest that the Bell Captain or designated Supervisor/Manager assists the guest in recovering lost luggage and follows through until luggage is returned
Requirements & Qualifications
- MAVO Highschool Diploma or equivalent
- Fluent in English, Spanish and Dutch
- Can work different shifts
- Service oriented and pleasant personality
- Has a Dutch Passport or a valid work permit
- Has a valid driver’s license
- Strong physical condition
- Has a Dutch Passport or a valid work permit
Benefits
- Life & Disability Insurance
- Full Attendance & Year-End Bonus
- Vacation Savings Plan
- Dental & Vision Insurance
- Training & Course Allowance
How To Apply
Send your Cover Letter and CV to email [email protected] or pass by the HR Office located at the Tamarijn Beach Resort
