About this skill
Giving full attention to the speaker, asking questions and confirming what you heard, so you truly understand what someone needs.
For candidates
Show it with an example: a guest or customer whose real problem you found by asking the right follow-up question. In an interview, it shows in how you answer: you respond to the question asked.
For employers
Say where it matters in the role, such as handling complaints or taking detailed requests. Role-play a customer with an unclear request and see whether the candidate asks before acting.
How matching works
Matching is most reliable when both the profile and job listing use this same skill and any expected proficiency is set accurately.
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