We are looking for a new team member to join our team. If you are passionate about your field, this is the right opportunity for you.
Responsibilities
- Monitor red flag report for guest complaints, comments or problems, within 20 minutes.
- Monitor room availability status and house count.
- Handle walk-in guests according to hotel procedures.
- At check-in: locate reservation/registration card, review reservation information, check for vouchers and register guest in computer.
- Issue safety deposit boxes according to procedures.
- Give guests correct location and orientation to hotel facilities and services.
- Arrange bell services for check-in and check-out guests.
- File registration cards according to procedures.
- Communicate with Front Office Manager on repeat guests, to ensure proper welcome and special amenity.
- Handle all V.I.P.’s according to set rules.
- Verify all complimentary room requests for required approval signature.
- Handle all guests on special packages according to procedures.
- Accommodate all disabled guests according to their needs.
- Separate room/tax and incidental accounts according to set rules.
- Handle rate changes efficiently.
- Handle room change requests to guest satisfaction, identify reason for change and follow-up if there is any problem.
- Handle all guest complaints professionally and courteous.
- Monitor bell stand telephone and log and assist where necessary.
- Pick-up contract bank/floating bank.
- Make change for hotel patrons, cash travelers checks and personal checks following guest procedures.
- Process miscellaneous charges and paid outs.
- Check-out guests according to standards: initiate guest check-outs, check for late charges, present folio, handle dispute charges efficiently, settle guest account and collect keys.
- Ask all guests feedback on hotel experience and recommend to fill Guest Comments card.
- Handle all charges after departure as instructed.
- File all room keys if applicable.
- Strictly follow procedures for cashiering, cashier’s report, drop envelop and secure bank.
- Review following day’s arrival report, block rooms and handle V.I.P requests and block special requests.
- Pre-register V.I.P’s.
Requirements and Qualifications
- EPB or MAVO Diploma
- Experience preferred but not required
- Fluent in English, Spanish and Dutch
- Great computer skills
- Service oriented
- Can work different shifts
- Has a Dutch Passport or a valid work permit
Benefits
- Life and Disability Insurance
- Full Attendance and Year-End Bonus
- Vacation Savings Plan
- Dental and Vision Insurance
- Training and Course Allowance
How To Apply
Send your Cover Letter and CV to email recruiter@megaresorts.com or pass by the HR Office located at the Tamarijn Beach Resort
Skills Needed
Administrative Communication Computer Proficient Detailed Multilingual Team Player
