Front Office Agent Full Time

We are looking for a new team member to join our team. If you are passionate about your field, this is the right opportunity for you.

Responsibilities

• Monitor red flag report for guest complaints, comments or problems, within 20 minutes.
• Monitor room availability status and house count.
• Handle walk-in guests according to hotel procedures.
• At check-in: locate reservation/registration card, review reservation information, check for vouchers and register guest in computer.
• Issue safety deposit boxes according to procedures.
• Give guests correct location and orientation to hotel facilities and services.
• Arrange bell services for check-in and check-out guests.
• File registration cards according to procedures.
• Communicate with Front Office Manager on repeat guests, to ensure proper welcome and special amenity.
• Handle all V.I.P.’s according to set rules.
• Verify all complimentary room requests for required approval signature.
• Handle all guests on special packages according to procedures.
• Accommodate all disabled guests according to their needs.
• Separate room/tax and incidental accounts according to set rules.
• Handle rate changes efficiently.
• Handle room change requests to guest satisfaction, identify reason for change and follow-up if there is any problem.
• Handle all guest complaints professionally and courteous.
• Monitor bell stand telephone and log and assist where necessary.
• Pick-up contract bank/floating bank.
• Make change for hotel patrons, cash travelers checks and personal checks following guest procedures.
• Process miscellaneous charges and paid outs.
• Check-out guests according to standards: initiate guest check-outs, check for late charges, present folio, handle dispute charges efficiently, settle guest account and collect keys.
• Ask all guests feedback on hotel experience and recommend to fill Guest Comments card.
• Handle all charges after departure as instructed.
• File all room keys if applicable.
• Strictly follow procedures for cashiering, cashier’s report, drop envelop and secure bank.
• Review following day’s arrival report, block rooms and handle V.I.P requests and block special requests.
• Pre-register V.I.P’s.

Requirements & Qualifications

• EPB or MAVO Diploma
• Experience preferred but not required
• Fluent in English, Spanish and Dutch
• Great computer skills
• Service oriented
• Can work different shifts
• Has a Dutch Passport or a valid work permit

Benefits

• Life & Disability Insurance
• Full Attendance & Year-End Bonus
• Vacation Savings Plan
• Dental & Vision Insurance
• Training & Course Allowance

How To Apply

Send your Cover Letter and CV to email [email protected] or pass by the HR Office located at the Tamarijn Beach Resort

Tagged as: Communication skills, Computer proficient, Friendly personality, Multitasking, Problem solving, Service minded