TELUS Digital

Our Vision & Purpose

We leverage global-leading technology and compassion to drive social change and enable remarkable human outcomes as the AI-fueled customer experience partner of choice.

Are We a Match?

You will thrive here if:

You are an early adopter of digital innovation and thrive in a high-performance environment centered on AI-fueled solutions.

You possess a human-centered mindset and value the balance between cutting-edge automation and empathetic human interaction.

You are a proactive, independent professional who can maintain high operational standards within a global, digital-first workspace.

This might not be the right fit if:

You prefer a traditional, fixed office setting with a slow-paced technological evolution.

You find the rapid integration of Generative AI and digital transformation tools to be a disruption rather than an opportunity for growth.

What to Expect

The Work: Designing, building, and delivering exceptional digital customer journeys using proprietary AI engines and enterprise-grade technology.

The Environment: A future-focused, global digital ecosystem that supports a flexible, remote-first operational model spanning 31 countries.

The Shared Goal: To make the future friendly by using technology for good and ensuring responsible AI governance through every interaction.

The Experience in Action

How We Work Together:

We operate under our Humanity-in-the-Loop principles, ensuring that our AI-fueled systems are always supported by human ingenuity and oversight. Our global teams collaborate via integrated digital platforms, using automated safety and security testing to manage high-pressure deployments while maintaining a culture of mutual respect and trust across every department.

Advancing Your Career:

We provide a robust growth system focused on continuous learning and innovation. Associates have direct access to cutting-edge training, mentorship, and the opportunity to work on complex AI training datasets for approximately 600 global brands. Our internal mobility programs prioritize professional development, allowing team members to transition into specialized roles in digital strategy, trust and safety, or AI data solutions.

Community First:

Our commitment to social change is an operational reality governed by our “Spirit of Giving” philosophy. We integrate measurable sustainability targets into our daily workflows, aiming to be a zero-waste company by 2030 and maintaining carbon neutrality. Through initiatives like the TELUS Days of Giving, our team members contribute to a purpose-driven mission that creates inclusive, thriving communities worldwide.

Professional Benefits

• Flexible work options including fully remote and virtual opportunities
• Customizable health insurance including medical, vision, and dental plans
• Wellness allowance for team members to support overall well-being
• Paid Parental Leave with maternity leave top-up options
• Fertility benefits and comprehensive health support for parents
• Home office budget top-up available for mobile and virtual team members

Ready to pioneer the next generation of digital customer experiences? Explore our global opportunities and discover your future with us.

Company Details

Location: Global / Remote

Website: https://telusdigital.com