Guest Service Representative Full Time NEW

Company Snapshot

Divi Resorts is a premier hospitality and vacation ownership brand with a long-standing history of excellence in Aruba. We provide a stable and supportive environment where your expertise contributes to our reputation for authentic Caribbean hospitality. Our Front Office and Guest Service teams serve as the welcoming face of our properties, ensuring a seamless and high-quality stay for every guest at our iconic Eagle Beach locations.

Position Highlights

Guest Service Representative. In this essential front-facing role, you serve as the primary ambassador for the guest experience. Your core purpose is to manage the welcome and departure journey with professional poise and quiet authority. By providing attentive service, managing detailed administrative tasks, and resolving inquiries with optimism, you ensure that every guest feels valued and supported throughout their stay at Divi Resorts.

Key Responsibilities

• Manage the guest check-in and check-out processes with high efficiency and professional courtesy.
• Provide accurate and helpful information regarding resort services, facilities, and local Aruban attractions.
• Process guest payments, manage cash drawers, and operate credit card systems with meticulous accuracy.
• Respond to guest requests and inquiries in a timely, solution-oriented manner to ensure total satisfaction.
• Maintain guest confidentiality and adhere to all resort security and privacy protocols.
• Coordinate with other departments, including Housekeeping and Maintenance, to fulfill guest needs promptly.
• Handle and resolve guest concerns with a calm, objective, and professional demeanor.
• Facilitate guest reservations and transport advice using proper telephone and service etiquette.

Requirements, Skills & Traits

Requirements:

A MAVO or High School diploma is required, with an Associate degree in Hospitality preferred. Previous experience in a hotel or customer-focused industry is highly valued. Candidates must hold a Dutch passport or a valid work permit.

Core Skills:

Proficiency in computer systems and property management software. Full fluency in English and Dutch; additional proficiency in Spanish or Papiamento is a significant asset for local service excellence. Basic mathematical ability for financial transactions.

Soft Skills:

Exceptional interpersonal communication skills with a friendly, outgoing personality. Strong organizational precision and the ability to multitask in a fast-paced environment. A service-minded approach with the ability to remain calm and composed under pressure.

Success Metrics

Excellence in this role is demonstrated by high guest satisfaction scores and positive online review mentions. Success is measured by the accuracy of administrative and financial transactions, the seamless management of guest transitions, and the proactive resolution of issues before they escalate, maintaining a smooth operation for the Front Office team.

Benefits

• Life and Disability Insurance
• Full Attendance and Year-End Bonus
• Vacation Savings Plan
• Dental and Vision Insurance
• Training and Course Allowance
• Mental Health Assistance

Employment Culture & Growth

Join a professional community that values guest-centric excellence and the continuous development of its team members. At Divi Resorts, we provide a structured platform for hospitality professionals to elevate their craft within a stable and prestigious environment. Over a 1–2 year trajectory, you will have the opportunity to master complex resort operations and guest relations, positioning yourself for future leadership roles within our regional Front Office and management teams.

How To Apply

Submit your Cover Letter and CV to [email protected] or visit the HR Office at the Tamarijn Beach Resort.