Refund & Cancellation Policy

Last updated October 2, 2026

This policy explains how payment for job packages on Aruba Jobs works, when we refund, and how to reach us about a payment. It applies to every job package bought on aruba-jobs.com and forms part of our Employer Terms. Aruba Jobs is operated by Media Services International N.V., Oranjestad, Aruba (Chamber of Commerce no. 36498.0, SIAD Persoonsnummer 5017288).

What you buy

A job package adds job listing credits to your account. One credit publishes one job listing for the number of days shown with the package at the time of purchase. Prices are in Aruban florin (Afl.), and the price and number of credits are shown before you pay. Every paid order gets an invoice, which you can find in your dashboard.

Your credits do not expire

Unused credits stay on your account until you use them. A credit is used only when a listing has been approved by our team and goes live. If a listing is not approved, no credit is used and you can edit and resubmit it. Pausing and relisting a listing that is already live does not use another credit.

No refunds on job packages

Because your credits stay on your account, job packages are not refundable, whether all, some or none of the credits have been used. Credits cannot be exchanged for cash or moved to another account.

When we do refund

We refund the full amount of an incorrect charge when:

• you were charged more than once for the same order;
• you were charged an amount different from the price shown at checkout; or
• a payment went through but the order failed and no credits were added to your account.

How refunds are paid

Refunds go back the way you paid: to the same card for card payments, or to the bank account the transfer came from for direct bank transfers. We process an approved refund within 10 business days. How long it then takes to appear on your statement depends on your bank or card issuer.

Cancelling an order

Until we have received your payment, you can cancel an order at no cost by contacting us. Once payment is confirmed and the credits are on your account, the purchase is final, apart from the cases listed under “When we do refund”.

Listings removed for breaking our terms

If we remove a live listing or suspend an account because it breaks our Employer Terms or Terms of Use, the credit used for that listing is not returned and unused credits are not refunded.

Closing your account

If you close your account, unused credits are not paid out. If you might hire again later, contact us first and we will help you keep your account and its credits.

Price changes

You pay the price shown at checkout. Later price changes do not affect credits you have already bought.

Questions about a payment

Email us at mail@aruba-jobs.com within 60 days of the charge, with your order number (it is on your invoice), the date and amount, and what went wrong. We aim to reply within 2 business days.

Please contact us before disputing a charge with your bank or card issuer: payment problems are usually solved fastest directly with us.