Front Desk Agent
Full time @Playa Linda Beach Resort in Front Desk , in Guest Service , in Hospitality Shortlist Email JobJob Detail
-
Job ID 11485
-
Experience Less Than 1 Year
-
Industry Hospitality
-
Qualifications HAVO
Job Description
Department: Front Office
Department description
Front Office is responsible for greeting and registering the guests, providing outstanding service during their stay and settling guest accounts upon completion of their stay.
Position summary
Accommodates guests of hotel efficiently, courteously and professionally in all Front Office related affairs by performing the essential duties and responsibilities mentioned below.
Position in the organization
Immediate supervisor: Front Office Manager and/or the Front Desk Assistant Manager
Essential duties and responsibilities
- Greet, check in and check out, register guests for BBQ & tennis court services, assigns and accommodates special requests whenever possible.
- Thorough understanding and adheres to proper credit, check-cashing, and cash handling policies and procedures by performing cashier related functions like posting charges to guest’s accounts and paid outs. Basic knowledge of the night audit functions.
- Transfer guest balances to other accounts: room charges or house account with approvals.
- Understand room status and room status tracking in RDP.
- Answer inquiries pertaining to hotel services shopping, dining, entertainment, and travel directions. Relief limited concierge services during the weekends.
- Register for Member’s Lounge use.
- Knows room locations, types of rooms available, and room rates, packages, discounts, and how to handle each as well.
- Support FO management in the coordination of room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests and day use rooms.
- Has basic knowledge of the reservation policies and procedures for after office hours and last minute reservations for same day.
- Reads daily log in & front office handover of the departmental bulletin board. Is aware of daily activities and meetings taking place in the hotel and attends department meetings.
- Balance shift’s total cash with cash report.
- Witness for end of cashier pm shift hotel bank. Any transaction after control by manager.
- Keep the Front Desk Area clean and neat. Utilizes free time cleaning and tidying work areas.
- Answer the telephone by applying the Front Office telephone etiquette.
- Daily log-in of guest requests and complaints/inquiries.
- Explain to guest where the safes are located in the rooms.
- Make request by email, handover, group chat for the night audit.
- Print in-house list for the towel hut.
- Reports any unusual occurrences or requests, to the Manager or Assistant Manager.
- Knows all safety and emergency procedures, is aware of accident prevention policies.
- Adhere to the Green policies as written on the list in the office. Reduce, re-use, recycle & restore (cans, paper and carton).
- Adhere to the safety policy of the company, reports all incidents immediately regardless of the level of severity of the incident.
It is clearly understood that the above mentioned tasks and responsibilities are not limitative and that the Employer may require from you to perform other/and or additional tasks to the benefit of the Resort’s operations.
Position requirements
Education: HAVO/VWO/EPI degree in hospitality
Experience: One year experience in similar position is desirable.
Skills
Knowledge:
- Possess a thorough knowledge of credit and check cashing policies and procedures and adheres to these.
- Possess a detailed knowledge about the hotel staff, services and hours of operations.
- Have knowledge of cash handling procedures.
- Know all safety and emergency procedures and how to act in an emergency situation.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Communication skills:
- Excellent customer service skills.
- Use a pleasant and understandable voice.
- Read, write, speak and comprehend English, Spanish, Dutch and Papiamento languages.
- Try to solve incidents in a professional way.
- Be a good listener.
- Communicate with different customers and different kinds of culture.
Social skills:
- Be motivated.
- Be able to work in team.
- Have good contact with colleagues.
- Be able to work with different kinds of people.
- Be self-confident.
- Is Flexible.
Computer skills:
Microsoft Word, Microsoft Excel.
Independence:
- Be punctual in reporting to work.
- Coordinate work with other departments.
- Work closely with the manager on duty.
- Ability to prioritize and work well under pressure.
Personal appearance:
- Maintain a clean and well-groomed appearance at all times
- Maintain a positive attitude.
- Wear the proper uniform at all times.
- Wear name-tag.
- Light make-up, hair done nicely and wear closed shoes.
Physical requirements / Working conditions:
- Long standing and walking.
