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Concierge/Front Desk Agent

Full time @Bucuti & Tara Beach Resort in Activities , in Concierge Desk , in Front Desk , in Guest Service , in Hospitality Email Job
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Job Detail

  • Job ID 918
  • Experience 2 Years
  • Industry Hospitality
  • Qualifications Bachelors Degree

Job Description

We are looking for a friendly, outgoing and bright individual to join our concierge team. Guest service comes naturally to you and you find joy in providing extraordinary guest experiences. Responsible to provide a friendly and efficient check-in/out process, telephone service and offer assistance to our guests ensuring their satisfaction. Responsible for guest services such as assisting with their complete vacation itinerary; planning and organizing activities, assist in recommending and booking dinners, car rentals, flight-and transfer confirmations, etc.

EXPECTATIONS

– Preferably with experience in customer service
– Proficiency in English and a minimum of one other European language such as Italian and/or German. Dutch and Spanish are a plus.
– Excellent communication skills
– Polite and confident with a great deal of patience
– Ability in multitasking management
– Aptitude in resolving issues with a customer-focused orientation
– Strong attention to detail
– Excellent sales skills

QUALIFICATIONS

– Minimum 2 years’ experience in a similar position with Hotel Operations
– Degree in Hotel/Hospitality Management or relevant field
– Excellent written and oral communication skills
– Knowledge of Microsoft Office Programs
– Proficiency in English and minimum one other European language such as Italian and/or German. Dutch and Spanish are a plus.

Bucuti & Tara Beach Resort is proud to be an Equal Opportunity Employer

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Bucuti & Tara Beach Resort is a smoke and drug-free work environment. Applicants will be submitted to a pre-employment drug test and are subject to random drug testing once employed.

Required skills

Ability to work independently Attention to detail Communication Computer proficiency Customer focused Guest Service Multilingual Multitasking Problem solving Sales Team player

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