Careers

Our team has a background of over 140 nationalities – living the ‘Dufry Spirit’ every day. It’s our employees who make our vision of becoming the most innovative and most successful travel retail company reality. Each and every one of them contributes daily to the success of our company.

Employee Journey

Living the “Dufry spirit” day by day

Every Dufry employee is an ambassador of the company, and we want to make sure we can build a great place to work for them. We accompany our employees along their journey with Dufry and provide them with attractive opportunities starting when an employee applies to a position until the moment he leaves the organization.

We have thus identified four key stages for the employee journey: Recruitment, Training and career progression, as well as Compensation and Recognition.

Healthy working environment

Workplace safety is a priority and an essential commitment for the company in our stores, offices and warehouses. The company ensures that all activities are carried out safely by taking all possible measures to eliminate (or at least reduce) the risks to health, safety and welfare of employees, contractors, customers, visitors and any other person who can be impacted by our operations. The majority of our workforce operates in airports, seaports, cruise ships and similar environments. As a basic pre-requisite employees have to comply and follow the respective airport’s, seaport’s or vessel’s safety rules as these environments are highly regulated. On top of this, Dufry has specific health & safety regulations for its employees, including internal policies and guidelines – both global and local –, which may go beyond the legal health and safety requirements.

Recruitment

To offer ”Fair Play” for everyone’s professional career development, Dufry’s recruitment process ensures that all applicants are treated fairly, and each applicant is given the same opportunity to be considered. The selection criteria to best fill vacancies are based on the applicant’s competencies, skills, results delivered and the decisions taken regardless of: race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, political orientation, disability or other discriminating factor.

Available positions are first published internally to ensure opportunity and growth of internal talent before engaging with external hiring professionals and channels. Internal candidates are encouraged and evaluated in the same process against external candidates. 

Training & Career Progression

Dufry’s training methodology follows the “Four E’s model”: Educate (Formal education), Experiences (Development), Environment (Culture of learning), and Exposure (Connections with other colleagues and professionals).

Dufry employees benefit from an extensive learning catalogue that covers both programs to improve their performance in their current positions and professional development programs to support career progression and talent management. Training is offered through several formats, including face-to-face, virtual and online training sessions on soft and hard skills. Training is open to all employees and managers at all levels and is offered across the entire organization and geographical locations.

Fair & Competitive Compensation

We provide our employees with fair and competitive wages based on an individual’s background and experience, their particular job within our organization, the appropriate market benchmark in the respective countries and locations, as well as her/his performance. The remuneration structure of our employees is assessed on a regular basis to make sure there is no discrimination related to any kind of diversity.

In this context, Dufry became equal salary certified in Switzerland at the beginning of 2019 and has been re-certified in 2020 and in 2021. This certification underscores the commitment to a fair and unbiased reward structure.

“Dufry’s vision of remaining the leading Global Travel Retailer with a fair and unbiased reward structure, enables our employees to develop and thrive in their careers. We foster a diverse, inclusive culture which will enable us to achieve our strategy of profitable growth. We are proud to be recognized as a certified EQUAL-SALARY employer in Switzerland”.

JULIAN DIAZ, CEO DUFRY

Recognition

Employee recognition is an important step in the employee’s journey allowing to value single employee and team achievements. Every year, Dufry celebrates the One Dufry Awards, which recognize excellence and celebrates the success of our people worldwide who are dedicated to delivering. Awards are grouped into five categories, thus again providing equal treatment and opportunities to excel. Winners are celebrated and featured across our internal communication channels allowing them to share and enjoy their achievements with colleagues.